// September 19th, 2012 // No Comments » // Back Office, Cloud Computing, Document Management, Enterprise content management, Financial Services, Food and Beverage, Government, Healthcare, Higher Education, Insurance, IT, Mobile, OTTC // Tom Tennant
One conversation that continues to pop up on the show floor at the 2012 OnBase Training & Technology Conference (OTTC) is how companies can maximize their technology investment. And not just their investment in enterprise content management (ECM), but their entire technology investment.
Earlier today, we had the chance to chat with Hyland Software President and CEO A.J. Hyland on the topic. Hyland shared his thoughts, as well as the importance of choosing the right product – and the right partner – to help enhance your tech investment and solve business issues.
“A lot of people invest in a technology that they think is going to get them 100 percent of the way there and realize that it gets them only 70 percent of the way there,” Hyland says. “What they need to do is look across their business applications and determine where those gaps are and if there is something that can make those systems work better together.”
In terms of finding that product, Hyland says it’s important to search for a solution that fits within your IT infrastructure and meets the standards that you’ve set for your company.
“It’s also important to look for a vendor or product that has open standards,” he says. “The more closed they are the more difficult it’s going to be to extend your solutions.”
When searching for a partner to help realize those business goals, partnership is where it’s at, says Hyland.
“Are you at a comfort level with the organization that you feel you’re going to be there with you shoulder-to-shoulder?” he says. “As things change in your organization, is this someone who’s going to grow and innovate with you?”
Hyland also says to reach out to a potential vendor’s customers to learn as much as you can about the company.
“Make sure they feel the same sense of partnership you’re looking for,” says Hyland.