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Open 24/7: The ECM-driven town hall

A recent survey by the Center for Digital Government found that the average city or county staffer lost an incredible six hours a day to filing, printing, copying and fulfilling records requests. I suspected that the survey would uncover some frightening number, but not a number that equals 75 percent of the day! The paper […]

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Upgrade roadmap: A route to future success

Note from the OnBase blog editor: One of the great things about working for Hyland, creator of OnBase, is that everyone is so passionate. Not just employees and partners, but our customers too. That’s why I wasn’t surprised to find out that the OnBase Administrator for Principal Global Investors wrote a wonderful blog post and published […]

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Surviving your property appeals nightmare with ECM

Recent real estate shocks created a difficult situation across the country. Property valuations were suddenly out of sync with a depressed real estate market. With falling property values, assessors faced rising volumes of appeals at a time when they, like other departments, could not add staff to cope or were even facing reduced staffing. In […]

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Appeals & grievances: 3 tips for the daily triathlon

A few weeks ago, I completed my first triathlon. Reflecting on the event, I realized that Appeals & Grievances (A&G) managers run a triathlon every day. Triathlons include three events in succession and it’s all about the clock. In an Olympic Triathlon – like I participated in – you start with a one-mile swim, transition […]

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Gartner Magic Quadrant highlights Hyland for Financial Services

Gartner has published a Financial Services Context report as part of its 2014 Gartner Magic Quadrant for Enterprise Content Management (ECM). The supplemental report outlines the top ECM vendors with proven experience delivering successful solutions that help banks, credit unions and lenders stay competitive, meet stringent regulatory requirements and automate manual processes to operate more […]

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Why going paperless enhances agency compliance – 3 ECM tools that make a difference

I spent most of my government career in agencies that had a combination of state and federal funding sources. Because of this, we had significant compliance responsibilities – including program delivery, reporting, long-term compliance and even HR and accounting policies that were layered on top of our obligations as a state agency. Not surprisingly, the […]

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